Harry Brignull

Harry Brignull

User Experience consultant. Currently @Spotify. Formerly @Clearleft. I also started http://darkpatterns.org. Follow me on Twitter.

Introduction This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective design decisions. User journey mapping is a way to deconstruct a user’s experience with a product or service as a series of steps and themes. Put simply, these… Read More →