Jess Thoms

Jess Thoms

Writer pursuing better ways for us to interact with the world. Brand strategist at @whitelanec.

Conversational interfaces have reduced user experience down to a few lines of text. With bots, UX becomes conversational, products talk back, and persona’s now go both ways. Every bot has a voice — which means every bot needs a personality. If conversational computing means personality is the new user experience, how do we approach the design of these nuanced digital… Read More →