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Learn how New York Public Radio created UX dashboards that help them understand their users interact with their product.

Tips and resources to empower you and your peers to start making the case for accessibility in your own workplaces.

Experimenting with transparency is a great way to add depth, create focus, and guide the viewer’s eye.

Some of the best PMs I know make their decisions based on first principles. A first principle is a “basic, foundational proposition or assumption that cannot be deduced from any other proposition or assumption.”. An example of one that we use for our developer platform team are that “all platform features should be like Lego blocks”, meaning that developers should… Read More →

What is Design Thinking? “Design thinking is a human-centred approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” — Tim Brown, president and CEO, IDEO Design thinking is a fluid, research and data-driven approach to identifying a problem, the people it affects, exploring solutions… Read More →

This is the second of three articles about our journey growing a culture of accessibility at Trade Me. For tips on getting started, see ‘Growing a culture of accessibility at Trade Me’. After understanding a bit more about our users’ needs and making some progress towards a more inclusive product, we started working towards getting buy-in from our peers. If… Read More →

What is User Experience? User Experience (UX) is the value that you provide to your users when they are using your product. It is a term that is mostly associated with beautiful looking User Interfaces. But, by principle: User Experience Design (UXD or UED) “is the process of enhancing user satisfaction with a product by improving the usability, accessibility, and… Read More →

Design has become conceptual in that it is no longer perceived merely as a form of giving life to a product, a visuality or an object only. Design has been steadily expanding into the corporate strategy world; organisations are increasingly applying design methods to develop their competitive advantage. This growing interest in design may be linked to the increasing role… Read More →

Do you ever think about the play icon? It’s pretty… iconic. Looking at it, an incredibly high percentage of people are likely to understand, instantly, what it’s communicating and how to interact with it. This is an example of what Don Norman would refer to as an affordance: An existing relationship between an object and a person that implies an… Read More →

They say a picture is worth a thousand words but, honestly; I think they are worth much more. They help you build a common understanding and remove much of the complexity and nuance that comes with written and verbal language. I wanted to share 6 diagrams I find myself frequently using to when discussing Product Management ideas. These are a… Read More →

In my first article “Great interfaces are made of good typography”, I explained some principles to master in order to create digital interfaces which communicate effectively with good working typography. In addition to that, my other article “How art direction will help you create masterful web interfaces” shed some light on how the choice of typefaces can influence the art-direction… Read More →

This is the first of three articles about our journey growing a culture of accessibility at Trade Me. We’ll share a bit of the process of understanding our customers and our company, as well as some tips for other companies to get started. Trade Me is New Zealand’s leading online marketplace and auctions website. It has 1.5 million active members…. Read More →