Sophie Fitzpatrick

Sophie Fitzpatrick

Aspiring developer. Sometimes I write some words. Currently Support Team Lead at Marvel. @srfitzpatrick_

As a Support team, we aim for an ambitious average First Response Time (FRT) target of under 3 hours and a C-Sat happiness rating of 90% or above. Whilst these metrics are used to track how well we do as a Support team, we cover much more ground for our customers beyond just responding in a timely and friendly manner…. Read More →

Christmas 2017, I made a bold decision to part ways with my nonsense about not having enough time to pursue my interest in programming. I had previously dabbled in different development languages, without really committing to any kind of progression or journey. That joyous sense of personal fulfilment upon learning a new skill was subsequently absent from most of my… Read More →